MANAGER, COMMUNITY HEALTH SERVICES

Toronto East Integrated Service Team (TEIST) & Boarding Home East (BHE)

One (1) Non-Unionized, Contract Full-Time Position until March 31, 2026

Exiting Vacancy

Monday-Friday; 9:00am-5:00pm

Compensation $39.40/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at  https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting.  If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values of Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from.

Role Overview

The Manager, Community Health Services is accountable for providing leadership in the development and delivery of high-quality client and family-centred services that meet service recipients’ needs, ensures their safety, and works within a quality improvement framework to identify opportunities for enhancing quality, and quantitative outcomes of the services.

This position is initially responsible for a portfolio that includes, but may not be limited to, managing our: Toronto East Integrated Service Team (TEIST) and Boarding Home East Program.

Boarding Home East Program - The Boarding Home Program provides supports to tenants living with a serious mental illness residing in boarding homes supported by Habitat Services and/or apartments operated by Mainstay Housing. The team consists of six (6) Site Support Workers and one (1) Mental Health Case Manager. The Site support workers provide social recreational and educational groups/support to tenants and staff within the homes, while the Case Manager provides more individualized supports for those tenants requiring it. 

Toronto East Integrated Service Team - TEIST provides individualized support to clients living with a serious mental illness in East Toronto. The multi-disciplinary team consists of eight (8) Mental Health Case Managers, two (2) Addiction Specialist Case Managers, two (2) Acquired Brain Injury Case Managers, one (1) Psychogeriatric Case Manager, two (2) Dual-Diagnosis Case Managers, and one (1) Community Supportive Housing Worker. The team works collaboratively with their clients to provide goal-focused, person-centered supports to assist them to live active and fulfilling lives within the community.

The Manager, Community Health Services will provide leadership and support to the program teams to ensure clients receive high quality care.  They will also work within a continuous quality improvement framework, which reflects Cota’s vision and mission of services, as well as promoting and maintaining positive relations with clients, Cota staff, partner agencies, funders and other stakeholders.

Primary Responsibilities:

Responsibilities of this position include but are not limited to those below:

• Oversee the recruitment, training, supervision of staff and provide administrative and clinical support to frontline service providers.
• Establish new and ongoing positive relationships with community partners and external stakeholders.
• Represent Cota at all external stakeholders, committees, groups and/or tables.
• Lead and develop a program evaluation.
• Collect and analyze data based on the goals of the program.
• Identify and implement quality improvement initiatives as required.
• Provide oversight of the management of program budgets with internal support.
• Support a high-functioning team, manage staff wellness and performance.
• Schedule staff and conduct regular performance evaluations of team members.
• Play a lead role in developing standards/guidelines and providing education of program specific operating standards/guideline manuals.
• Keep the Director abreast of information and issues related to the delivery of services.
• Provide effective problem solving, identifying and analyzing issues and select the most suitable solutions.
• Authorize/process staff expenses, mileage claims and vacation requests.
• Approve program related expenditures (per applicable policies and guidelines).
• Authorize/process staff attendance for payroll.
• Participate as a member of the Clinical Leadership Team in planning / developing of the team’s goals and objectives, as well as participating in a number of organization-wide activities.
• Act as a member of the Cota Leadership Forum.

The Successful Candidate Requires:

EDUCATION AND EXPERIENCE

• • Degree/Diploma from a recognized University or College in a related Health Care or Social Service discipline. 
  • Strong clinical skills with at least 5 years’ experience providing community-based services to individuals with serious mental illness, addictions, and complex health conditions.
  • Three years of supervisory or program management experience with an interdisciplinary team will be considered an asset.
  • Experience in hiring, training, supervising and retaining qualified staff.
  • Experience in networking and working in partnership with other groups/agencies.
  • Experience working in a unionized environment in a supervisory capacity will be considered an asset.
  • Current registration in good standing with the respective professional college (e.g., OT, SW, RN, etc.) will be considered an asset.

KNOWLEDGE AND SKILLS

• Demonstrated excellence in organizational, interpersonal and communication skills; team building and coaching abilities are essential.
• Knowledge of Intensive Case Management models is required.
• Strong knowledge of evidence-based practices used in the mental health and addiction field, including recovery practices and harm reduction.
• Solid team player with a demonstrated ability to work with flexibility and efficiency in a fast-paced environment.
• Ability to work effectively with individuals with complex needs and multi-system involvement.
• Ability to maintain a positive, solution-focused approach when responding to conflicts or problems.
• Proven cultural competence and ability to work effectively with diverse populations.
• Knowledge of information management, quality improvement and evaluation activities.
• Strong writing skills and attention to detail in preparing and/or reviewing reports and financial data.
• Familiarity with Pirouette electronic health record, OCAN and OPOC reporting will be considered an asset .
• Proficient in Microsoft Office – Word, PowerPoint, Excel, Outlook, SharePoint.

HOURS AND LOCATION OF WORK:

Most of the working hours fall into regular business hours Monday-Friday 9:00am-5:00pm, however flexibility is required to attend occasional evening and early morning meetings, as well as possible weekends if/when urgent situations arise. 

Application Details:

Please complete the application below before April 18th, 2025 at 4:00pm. 

Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Being part of Cota, you know that we recognize everyone's contribution. We are also respectful of each individual's dignity, unique experience, potential and protected rights in line with the grounds laid out by the Ontario Human Rights Code. As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects the diversity of the clients and communities that we serve.

Additional Information:

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

Accommodation: Cota is an equal opportunity employer and strives to ensure that its recruitment and selection processes meets the needs of all persons with disabilities. As such, Cota will provide reasonable accommodation for any applicant, as requested during the recruitment process. For any recruitment related accommodation needs and/or requests please contact the HR Department via hr_recruitment@cotainspires.ca

Cota values diversity: We welcome applications by qualified candidates from equity-deserving groups, including people with disabilities, Indigenous and racialized people, and queer, trans and gender non-conforming people.