CASE MANAGER, DUAL DIAGNOSIS

Toronto West Integrated Service Team -TWIST

One (1) Bargaining Unit, 3 Months Temporary Full-Time Position

Monday-Friday: 9:00am-5:00pm

About Cota

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would love to hear from you!  

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities. 

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives. 

To find out more about us and our programs/services and employee benefits please visit our website!

Role Overview

The Case Manager, Dual Diagnosis provides support to Service Users living with a dual diagnosis (co-occurring developmental disability and mental illness), and may be experiencing concurrent addictions. The Case Manager also works with Service Users who have dual diagnosis and justice system involvement. They are responsible for engaging with each Service Users, developing goal plans, providing service coordination, coaching, skills teaching, safety planning and linking/referral supports aimed at assisting each Service Users to achieve their goals.

The Case Manager must work collaboratively with Service Users, their families/natural support networks and agencies/services in the mental health, justice and developmental services sectors in order to effectively fulfill their role.

About the Team

The Toronto West Integrated Service Team (TWIST) is presently seeking one (1) experienced, dynamic and motivated Case Manager to join our interdisciplinary program. This team is comprised of Case Managers who have expertise in Acquired Brain Injuries, Mental Health, Mental Health & Justice, Dual Diagnosis, Geriatric Mental Health, Homelessness, Addictions and Nursing.

Primary Responsibilities:

• Reviewing the referral information of applicants to the program.
• Coordinating and participating in screening interviews with applicants and their respective referral sources.
• Determining eligibility for the program and confirming acceptance of new Service Users into the program.
• Developing a collaborative, supportive and therapeutic relationship with each designated Service Users for whom they are assigned primary responsibility.
• Completing a comprehensive assessment of the nature of each Service Users unique goals and needs through collaborative engagement with each Service Users and their respective support networks.

The Successful Candidate Requires:

• A combination of a post-secondary degree or diploma with 4 years of direct experience in the delivery of community dual diagnosis services.
• Sound theoretical and practical knowledge of co-occurring developmental disability and mental illnesses.
• Sound clinical knowledge and understanding of the Service Users population and demonstrated ability to work independently and effectively with individuals with serious mental illness and complex needs.
• Post-graduate certificate or diploma in developmental disability from an accredited educational institution will be considered an asset.
• Extensive knowledge of community services and resources relevant to client population will be considered an asset.
• Demonstrated ability to provide holistic and comprehensive case management services to all clients including initial and ongoing assessments, goal setting, short and long-term case plan development, crisis intervention, progress monitoring, individual money management.
• Knowledge of principles of case management theory and practice.
• Demonstrated ability to use problem-solving techniques to identify and assess Service Users needs and develop appropriate intervention strategies. 
• Demonstrated ability to engage in a meaningful relationship with a broad range of Service Users, including those who are resistant.
• Skillful in assertive outreach and follow-up using a flexible approach to support/assist Service Users in remaining engaged.
• Excellent knowledge of community resources and demonstrated ability to negotiate with others on behalf of Service Users
• Excellent communication and interpersonal skills.
• Excellent clinical judgment and decision-making skills including a keen awareness of Service Users-clinician boundary issues 
• Experience in working within a multidisciplinary team. 
• Experience with group facilitation is considered an asset.
• Knowledge of and commitment to an Anti-Racism Anti-Oppression framework as well as an ability to articulate and implement Recovery Philosophies. 
• Proficient in MS Office, and OCAN documentation.
• Experience working in a community agency an asset.

Other Requirements and Working Conditions:

• Conduct visits in the Service Users' homes, hostels, hospitals and other community settings working in sometimes difficult conditions, including hoarding and pest infestations.
• Comfortable working with a broad range of Service Users groups. 

Application Details: 

Please forward a cover letter and your current resume on or before May 21st, 2024 by 4:00 pm with the reference Job Posting EX240. 

Cota's Values & Commitment

Cota's core values of Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation are at centre of who we are and what we do.

As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects Cota's commitment to recognising everyone's contributions, respect of everyone's dignity, unique experience and potentials.

Cota will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Cota's Diversity Statement

Cota remains respectful of all protected 7rights in line with the grounds laid out by the Ontario Human Rights Code (OHRC). Cota is also strongly committed to diversity and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of our hiring process, you may be asked to complete demographic survey. This survey is voluntary and any information provided shall remain anonymous and confidential, only being used for the purpose of workforce reporting.

Cota's Accessibility Statement

Cota is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants with disabilities. For any recruitment related accommodation needs and/or requests please contact the HR Department via email to humanressources@cotainspires.ca

Additional Information:

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Scent Free: Cota encourages a scent-free environment. Any staff or visitor attending any of our sites should please refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) 

We would like to thank all those that apply; however, due to high volumes of interests, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.